As a Specialty Client Service Representative, you are the first point of contact for our Specialty Department clients and their pets. Your responsibilities will include welcoming clients, building long-term relationships with them and their pets as the come in for follow-up visits, obtaining vital information from them, keeping paperwork up to date, and being available to answer client questions, give updates, take payments, and resolve issues. This roles involves strong client service, both in-person and over the phone and email, as well as administrative tasks and data entry. This position will also work to develop a rapport with clients, ensuring the best possible experience. The Specialty Client Service Representative facilitates client interactions for these departments: Cardiology, Internal Medicine, Neurology, Diagnostic Imaging, Pain Management, Hospice, and Surgery.
Specialty Client Service Representatives will also be cross-trained to assist with Emergency Room front desk responsibilities.
Wage: $19-22 hourly, plus overnight and weekend differential for applicable shifts.
Schedule: The available shift for this position is Monday through Friday, 10a - 6p.
What are we looking for in a candidate?
What you can look forward to at DoveLewis:
How to apply:
To be considered for this position, you MUST complete the online application and upload a resume. Resumes received without a completed online application will not be considered.
Our employees receive generous health benefits, a veterinary discount, premium pay for holidays worked, and accrued vacation time. DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.