Specialty Client Service Representative

As a Specialty Client Service Representative, you are the first point of contact for our Specialty Department clients and their pets. Your responsibilities will include welcoming clients, building long-term relationships with them and their pets as the come in for follow-up visits, obtaining vital information from them, keeping paperwork up to date, and being available to answer client questions, give updates, take payments, and resolve issues. This role involves strong client service, both in-person and over the phone and email, as well as administrative tasks and data entry. This position will also work to develop a rapport with clients, ensuring the best possible experience. The Specialty Client Service Representative facilitates client interactions for these departments: Cardiology, Internal Medicine, Neurology, Diagnostic Imaging, Pain Management, Hospice, and Surgery.

Specialty Client Service Representatives will also be cross trained to assist with Emergency Room front desk responsibilities.

Wage: $19-22 hourly, plus overnight and weekend differential for applicable shifts.

Schedule: Specialty department Client Service Representatives typically work Monday through Friday. Compressed work week, weekend, swing and overnight shift options are available for Client Service Representatives in the ER. If your availability does not fit one of these options, feel free to reach out as we're happy to discuss possibilities.

What are we looking for in a candidate?

• Demonstrated ability in working with a wide variety of clients in highly charged and emotional situations.
• Minimum of one year of experience working in a fast-paced, in-person customer service capacity.
• Experience with veterinary or medical field is preferred.
• Knowledge of and comfort using desktop computers. Ability to learn veterinary software.
• Ability to type a minimum of 45WPM while maintaining a conversation with a client.
• Ability to successfully manage a multi-line phone system while also balancing in-person client interactions.
• Close attention to detail, a high level of accuracy, and the ability to multi-task in a busy environment while always maintaining composure and professionalism.
• Ability to problem solve and work independently within a larger team dynamic.
• Ability to accurately handle cash transactions required.
• Any suitable combination of experience or education may substitute for the above.

What you can look forward to at DoveLewis:

• We live up to our mission of providing the best emergency, critical care and specialty care for our patients.
• As a non-profit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.
• Student debt repayment assistance (qualify in your first month).
• Equitable benefits, including $0 mental health copays, preventative care, LGBTQIA-friendly providers, and options for families.
• A generous employee discount; pay differentials for overnight, weekend and holiday shifts; and a typically set schedule with ample time for your life outside of work.

How to apply:

To be considered for this position, you MUST complete the online application and upload a resume. Resumes received without a completed online application will not be considered.

Our employees receive generous health benefits, a veterinary discount, premium pay for holidays worked, and accrued vacation time. DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.