Job Summary

The Urgent Care Technician will be responsible for assisting the Urgent Care DVM in seeing low acuity cases on an appointment and fast track basis. These cases are both self-screened and undergo limited screening by client service staff. This position assists in processing a diverse caseload of urgent cases, employs critical thinking in order to integrate with and assist the emergency room flow and maintains a positive and respectful attitude. A genuine love of and respect for all animals is required, as is an appreciation of the human-animal bond.

Essential Duties and Responsibilities

(The essential functions and major responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. Duties and responsibilities are also subject to change by the employer as the needs of the employer and requirements of the job change.)

Key Responsibilities

  • Provide support and assistance to the Urgent Care DVM in all aspects of the urgent care service
  • Use accepted veterinary and DoveLewis practices, equipment, and techniques to continually monitor and assess patients’ condition and inform attending veterinarian of any changes
  • Take steps to maintain patient’s comfort through, but not limited to, maintaining a clean, comfortable environment and treating animals kindly, anticipating his/her stress and discomfort due to hospitalized setting
  • Restrain and lift patients and monitor patients during exams and procedures.
  • Create and approve Urgent Care appointments with limited assistance of the CSR team
  • Work with triage technicians to assess eligibility of ER patients for Urgent Care services
  • Complete client communication to establish patient history, discharge patients, provide client education and check clients in and out of the service
  • Maintain appropriate stock and supplies in all areas utilized by Urgent Care
  • Maintain a clean environment in all areas utilized by Urgent Care
  • Assist Urgent Care DVM in diagnostics and procedures, including but not limited to patient restraint, managing sedation and anesthesia, blood draws, IV catheter placement and radiographs
  • Enter controlled drug usage into drug log; perform and record lab work.
  • Assist in medical recordkeeping and chart completion
  • Regularly enter patient charges into hospital computer system and assist veterinarians’ in listing charges for procedures performed; neatly and accurately fill out paperwork
  • Assist in records transfers to and from rDVMs.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, and Abilities

  • Knowledge of veterinary practice and safety measures.
  • Understanding of a client-centered practice.
  • Technical skills to handle urgent medical situations and emergent patients.
  • Working knowledge of veterinary computer systems to input charges and other client/animal information.
  • Teamwork and interpersonal skills to work in cooperative and close fashion within critical care environment, and effectively communicate with clients and rDVMs.
  • Ability to accurately record medications and inventory and ability to calculate dosages of medication.
  • Ability to work in stressful situations associated with high volume, urgent care animal practice where accuracy, organization, and flexibility is needed at all times.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to have a flexible schedule and work varied shifts as needed, including holidays.

Education and Experience

  • Minimum of two years of clinical experience in a veterinary hospital; prior urgent care or emergency experience preferred. Any satisfactory equivalent combination of experience and training may substitute.

Wage: $26-$35.50/hour DOE

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The noise level is moderate to high (business machines, medical equipment, and animal clinics with animals’ barking/howling). Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Seeing: Over 66% of the time, must be able to read labels, reports, and use computer.

Hearing: Over 66% of the time, must be able to hear well enough to communicate with co-workers and clients.

Standing/Walking/Mobility: Over 33% but less than 66% of the time, must be able to stand and walk.

Climbing/Stooping/Kneeling: Over 33% but less than 66% of the time, must be able to climb, stoop, and kneel.

Lifting/Pulling/Pushing: Over 33% but less than 66% of the time, must be able to lift up to 40 lbs.

Fingering/Grasping/Feeling: Over 66% of the time, must be able to grasp medical instruments and animals.