DoveLewis Veterinary Emergency and Specialty Hospital is seeking a Specialty Client Service Representative with a focus on scheduling to join our Client Experience Team.
As a Specialty Client Service Representative, you are the first point of contact for our Specialty Department clients and their pets. These specialty services currently include cardiology, internal medicine, neurology, diagnostic imaging, pain management, hospice, and surgery although we are growing quickly and will be expanding our specialty services further in the near future.
Your client service responsibilities will include welcoming clients, building long-term relationships with them and their pets as the come in for follow-up visits, obtaining vital information from them, keeping paperwork up to date, and being available to answer client questions, give updates, take payments, and resolve issues. This role involves strong client service, both in-person and over the phone and email, as well as administrative tasks and data entry. This position will also work to develop a rapport with clients, ensuring the best possible experience. Specialty Client Service Representatives are also cross trained to assist with Emergency Room front desk responsibilities.
This position will also focus on scheduling and requires prior experience doing medical scheduling in a veterinary setting.
Wage: $19-22 hourly
Schedule: This position will work 12pm to 8pm Monday through Friday.
What are we looking for in a candidate?
- A genuine love of and respect for all animals is required, as is an appreciation of the human-animal bond.
- Previous medical scheduling experience in a veterinary setting is required.
- Minimum of one year of experience working in a fast-paced, in-person customer service capacity is required.
- Ability to accurately handle cash transactions is required.
- Demonstrated ability in working with a wide variety of clients in highly charged and emotional situations.
- Knowledge of and comfort using desktop computers including the ability to learn veterinary software.
- Ability to type a minimum of 45WPM while maintaining a conversation with a client.
- Ability to successfully manage a multi-line phone system while also balancing in-person client interactions.
- Close attention to detail and a high level of accuracy even while multi-tasking in a busy environment.
- Ability to consistently maintain composure and professionalism even in emotionally charged situations.
- Ability to problem solve and work independently within a larger team dynamic.
- A high school diploma or equivalent.
- Any suitable combination of experience or education may substitute for the above.
What you can look forward to at DoveLewis:
- As a non-profit with community-focused services your work makes a difference to the animal-loving community and to individual pet owners on a daily basis.
- Student debt repayment assistance (qualify in your first month).
- Equitable benefits, including $0 mental health copays, preventative care, LGBTQIA-friendly providers, and options for families.
- A generous employee discount
- Paid vacation and sick time
- Pay differentials for overnight, weekend and holiday shifts
- A typically set schedule with ample time for your life outside of work.
- We live up to our mission of providing the best emergency, critical care and specialty care for our patients.
How to apply:
To be considered for this position, you MUST complete the online application and upload a resume. Resumes received without a completed online application will not be considered.
DoveLewis is an equal opportunity employer dedicated to workforce diversity and a drug-free workplace. Pre-employment drug screen for illegal substances and background screen required.